WE CARE
Delivering the best linen service
We are always on hand to help. Open every day. We listen to our Customers. One size doesn't fit all in our world. We believe luxury linen should be delivered to you crisp, clean, stain free and absolutely raring to go.
ON TIME AND IN FULL
Dedicated to Customer Support
We’re proactive and super responsive and always at the end of the phone. We keep you up to date so you never have to chase a delivery. We’re on hand for those stressful last minute orders and are ready to help in moments of panic.
CONSCIENTIOUS
Handled With Care
We give our linens 5* service. Sort them by hand. Take great care to protect them. Wash in smaller batches. We’re high on water so we can use less detergent. We treat our textiles to a more relaxed drying cycle at lower temperatures for longer. Pack by hand.
FLEXIBLE AND RELIABLE
Quality Customer Service
We believe laundry should not be painful. We understand that in the crazy world of hospitality things can change rapidly. We’re agile. We’re nimble. We go with the flow. We will always do our best to deliver what you need when you need it.
CARE
Professional Finish
We source premium, environmentally conscious textiles and launder carefully. Using real people to check quality and avoid high-volume automation at the quality-crucial stages of production ensures our linens always look their best.
ALWAYS ON TIME
Professional Delivery
We work hard to ensure we get your order right. In full. On time. First time. Every time. In all weather and in clean vans driven by our careful drivers. Day and night. Linens, towels, napkins arriving in pristine condition ready for your next guest.
RFID TECHNOLOGY
Traceability and Control
All linen is RFID tagged. Discreetly. Traced through its journey. This ensures accuracy of stock checking, inventory management, invoicing and true visibility. Helping make linen management easier for rented and customer owned linen.
Andrew Scassolini
Key Account Director
Ready to talk?
We'll make changing to Empire crease free
Let’s discuss how we can improve your laundry quality and service and work efficiently together to save you time and money.
Talk to Andrew today to see how Empire is different
News & Success Stories
A snapshot of what's happening in our world of effortless, luxury laundry.
